Why hire an expert?
I have been thinking a lot about why people choose to hire experts. I have a friend whose son is a very talented athlete, pitching for a college team and hoping to make it to the majors – yes, he’s that good! Unfortunately, two years ago he developed elbow problems which required a surgery known at “Tommy John”. The surgery is a procedure in which a ligament in the elbow is replaced with a tendon from elsewhere in the body. It is a fairly common procedure in the baseball world but still a highly specialized surgery.
My friends belong to an HMO and the doctor that was assigned to their case was an orthopedic surgeon who routinely performed all kinds of surgeries on athletes from all sports. He had done 3 Tommy John surgeries in his career and told my friends that he was confident he could repair the elbow. After hours and hours of research concerning the risks involved with this type of procedure, my friends went outside of the HMO to a specialist – a doctor who did ONLY elbow surgery and had performed hundreds of successful tendon reconstructions. Because the surgeon was outside of the HMO network, the bulk of the expense was not covered by insurance. Why would they do such a thing?
Why DO people hire experts?
- Most people would not dream of allowing a general practitioner to perform heart surgery, although the doctor has been to medical school and has practiced for years, you still don’t want that person cutting open your chest! We all want the “best person for the job” when it comes to important or risky procedures.
- Experts are specialist in the field they have chosen, it is not only a PART of their business – it IS their business.
- Experts are not only familiar with the most common problems, but also the lesser known mistakes, omissions, and complications that may arise and have experience in dealing with each effectively and completely.
- Hiring an expert is cost effective and saves time. Often, do-it-yourselfers find themselves calling in a specialist after they have gotten in over thier heads. Generalists find that complex matters require a “consult” with a specialist and the consumer pays TWICE – both the generalist and the specialist!
As for my friend’s son, he is almost 2 years post surgery and he is pitching successfully and, most importantly, pain-free. They are thrilled with the results of the surgery and confident they made the right choice in selecting an expert to care for their son.
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